The Influence of Co-Workers’ Perceived Warmth, Competence and Inclusion on Employees’ Turnover Intention: The Mediating Effect of Job Attitudes

The fast-food industry is experiencing tremendous growth worldwide. Full-service restaurants have contributed relatively 30 percent only share while 70 percent share is captured by cafes. Researchers have found that amongst the three dining restaurants mentioned above, casual dining restaurants have the highest challenge of psycho-social risk factors that are related to the work environment cause stress-related disorders like turnover intention in the workers including co-worker warmth, co-worker competence, and inclusion, organizational commitment and job satisfaction of co-workers. The objectives of current study are to examine the direct relationship of coworker warmth, co-worker competence, and inclusion with turnover intention and also examined the indirect relationship of organizational commitment and job satisfaction. This study collected data from dining restaurant workers through survey questionnaires. 311 questionnaires responses were analyzed in SPSS and PLS. The result supported the direct relationships of co-worker warmth, co-worker competence, and inclusion with turnover intention and also mediation of organizational commitment and job satisfaction between co-worker warmth, co-worker competence, and inclusion with turnover intention.